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FOR UAE

EXPRESS HOME DELIVERY – Dubai only

This service is available for Dubai only
Fee: Free for all orders

QUICK FACTS

• – Orders may take 24 to 36 hours to process. Once your order has been processed, you will receive an email confirming your order has shipped
• – Shipping fees and timing begin when you receive the shipping confirmation email
• – Additional validation may be required for some orders and can delay delivery
• – Signature is required on all shipments
• – To track your order, visit your MyLV account or shipping confirmation email
• – Premium Deliveries will receive text message tracking notifications from our courier

SHIPPING FEES & TIMING

PREMIUM

Available in select New York City zip codes (Monday – Sunday, excluding holidays), signature required. Please enter your zip code at checkout to confirm eligibility.

• Fee: $20 for all orders under $1,500 | Complimentary for orders $1,500 and above
• Delivery Timing: Delivery today or tomorrow Monday through Sunday from 11am to 3pm and 5pm to 9pm. A courier will deliver your order within a 2-hour window of your choice. Orders placed by 1pm (ET) can be delivered today, otherwise select a time for tomorrow
• Exceptions:
  • – If you miss the delivery attempt, we will contact you to reschedule
  • – Due to the high value of our products, there will be a signature required on all Premium orders

OVERNIGHT

• Fee: Complimentary for all orders
• Delivery Timing: Orders placed by 1pm (ET) Monday – Friday or by 11am (ET) Saturday should arrive the following business day. If an order is placed after these times, it will be processed the following business day.
• Exceptions:
  • – Orders placed after the cutoff, on Sundays, or holidays will be processed the following business day
  • – Some zip codes are not available for this service
  • – Additional validation may be required for all orders and can delay delivery

GREEN DELIVERY

• This Ground Delivery option has the least impact on the environment, as it emits 92% less CO2 than Air Delivery (on average for US mainland shipments).
• Fee: Complimentary for all orders
• Delivery Timing: 2-5 business days from the time you receive the shipping confirmation email
• Exceptions:
  • – If a Green Delivery order is placed over the weekend, the earliest it will ship is Monday
  • – Additional validation may be required for all orders and can delay delivery
  • – Alaska and Hawaii: Allow 5-7 business days from the time you receive the shipping confirmation email. For expedited delivery, we recommend you select Overnight Shipping

MY LV HERITAGE AND MY LV WORLD TOUR PRODUCTS

• Fee: Complimentary Green Delivery
• Delivery Timing: Please allow up to 8 weeks for bags and small leather goods and 12 weeks for rolling luggage for delivery from the time you receive the order confirmation email
• Exceptions: Overnight and Premium delivery are not available. Additional validation may be required for all orders and can delay delivery

PERSONALIZED SNEAKERS

• Fee: Complimentary Green Delivery
• Delivery Timing: Please allow up to 8 weeks for personalized calf leather sneakers and 14 weeks for personalized exotic leather sneakers for delivery from the time you receive the order confirmation email
• Exceptions: Overnight and Premium delivery are not available. Additional validation may be required for all orders and can delay delivery

FRAGRANCE ENGRAVING

Please allow an additional day of processing for all bottle engraving orders.

ALASKA AND HAWAII DELIVERY

If you select Green Delivery, your order should arrive in approximately 5-7 business days from the time you receive the shipping confirmation email. However, remote addresses may require additional delivery time. For expedited delivery, we recommend that you select Overnight Shipping.

COLLECT-IN-STORE

Have your order delivered to the store of your choice within 1 business day, now available in select Louis Vuitton stores.

• Fee: Complimentary for all orders
• Delivery Timing: Collect-in-Store orders placed by 12pm (ET) Monday – Saturday, will be delivered to the store of your choice in 1 business day
• Exceptions: Collect-in-Store orders placed on Sunday will be processed the following business day. Additional validation may be required for all orders and can delay delivery

HOW TO COLLECT IN STORE

• – Notification: You will receive an email and text message confirmation notification when your order is ready to be collected from the store
• – Collecting yourself, you need:
  1. (A) Original method of payment, PayPal, or Apple Pay confirmation
  2. (B) Government-issued photo identification
  3. (C) Confirmation email
• – Representative needs:
  1. (A) Original method of payment, PayPal, or Apple Pay confirmation
  2. (B) Purchaser’s government-issued photo identification
  3. (C) Representative’s government-issued photo identification
  4. (D) Confirmation email
• – Ready-to-Wear item: If you are picking up a Ready-to-Wear item, please note that not all Louis Vuitton locations offer fitting rooms and alterations. Please check our STORE LOCATOR for a list of stores that sell Ready-to-Wear.
• – If you do not collect your order: Your order will be available in-store for 14 days. If not collected, it will be sent back and your original method of payment will be refunded, except personalized items, My LV Heritage, My LV World Tour, hot stamped products, personalized sneakers, engraved products, and Made-to-Order items.

SIGNATURE REQUIRED

Signature is required on all shipments.

The above processing and delivery costs are for merchandise pictured and described on us.louisvuitton.com; costs are calculated according to the total cost of the merchandise in your order. All prices reflect U.S. currency. Premium orders are delivered via our courier, all other orders are shipped by UPS.

RETURNS & EXCHANGES

Online purchases can be returned complimentary online or in stores [except Saks, Neiman Marcus, Bloomingdale’s, Macy’s and Nordstrom].

RETURNS

• Register your return online or contact Client Services: Register your return online by connecting to your My LV account or emailing Client Services at us@contact.louisvuitton.com.
• Prepare your package: Place your item in its original packaging and with the original receipt.
• Put the pre-paid label, included within your order, on your package: Cover old address labels with the new pre-paid label and securely seal your package using the adhesive strip on the inside of the box.
• Deliver your package to UPS: Drop your package off at any UPS store or pick-up location.

RETURNS (PREMIUM DELIVERIES)

• Your purchase can be returned by scheduling a complimentary pickup from your home.
• Contact Client Services: Email our dedicated Client Services team at premium_delivery.us@contact.louisvuitton.com to request a return. Please include your order number and phone number.
• Schedule a pickup time: Our Client Services team will contact you by phone to schedule a 2-hour time slot of your choice.
• Prepare your return: Include your item in its original packaging along with the original receipt.
• Hand off your return to our Concierge: The return will be picked up during your scheduled 2-hour time slot.

EXCHANGES

• -Call Client Services: 1.866.VUITTON (866.884.8866)
• -In store: Online purchases can be exchanged in stores [except Saks, Neiman Marcus, Bloomingdales, Macy’s and Nordstrom]

POLICY

• – Complimentary exchanges & returns within 30 days
• – Item in perfect & sellable condition
• – Original packaging
• – Original invoice, leaflets, and certificates
• – No exchanges and returns for personalized items, My LV Heritage, My LV World Tour, hot stamped products, personalized sneakers, engraved products, Made-to-Order items, high watches, and high jewelry
• – Mask covers cannot be returned or exchanged for sanitary reasons
• – PayPal and Apple Pay purchases may be returned online or exchanged at a freestanding stores
• – Clients planning to export items are solely responsible for complying with all applicable laws in connection with such exports.

Please visit our full Return & Exchange Policy here.

Louis Vuitton’s signature packaging is inspired by oldest trunks: the “Imperial Saffron” color calls up to long and distant voyages, whilst our historic VVN leather color elegantly coats the inside of our boxes.
Issued from sustainable, FSC-certified forests and including 40% of recycled fibers, our boxes offer the convenience of travel by folding flat to ease transportation, which significantly reduces their carbon footprint.

Have your order delivered to the store of your choice, now available in select Louis Vuitton stores.

• Fee: Complimentary for all orders
• Delivery Timing: Collect-in-Store orders placed by 12pm (ET) Monday – Saturday, will be delivered to the store of your choice in 1 business day
• Exceptions: Collect-in-Store orders placed on Sunday will be processed the following business day. Additional validation may be required for all orders and can delay delivery

HOW TO COLLECT IN STORE

• – Notification: You will receive an email and text message confirmation notification when your order is ready to be collected from the store.
• – Collecting yourself, you need:
  1. (A) Original method of payment, PayPal, or Apple Pay confirmation
  2. (B) Government-issued photo identification
  3. (C) Confirmation email
• – Representative needs:
  1. (A) Original method of payment, PayPal, or Apple Pay confirmation
  2. (B) Purchaser’s government-issued photo identification
  3. (C) Representative’s government-issued photo identification
  4. (D) Confirmation email
• – Ready-to-Wear item: If you are picking up a Ready-to-Wear item, please note that not all Louis Vuitton locations offer fitting rooms and alterations. Please check our STORE LOCATOR for a list of stores that sell Ready-to-Wear.
• – If you do not collect your order: Your order will be available in-store for 14 days. If not collected, it will be sent back and your original method of payment will be refunded, except personalized items, My LV Heritage, My LV World Tour, hot stamped products, personalized sneakers, engraved products, and Made-to-Order items.